General Questions


Q1. What payment methods are accepted at SunArc?

Ans - SunArc accepts Paypal and most credit and debit cards including Visa, MasterCard, American Express, Discover, JCB and Diner's Club. In some cases, we can also accept international and domestic wire transfers as well as domestic checks.


Q2. What is your refund policy? If the extension doesn't work for our company, can we apply for a refund?

Ans - Suncart provides a 30 days money-back guarantee for all its extension buyers, if the extension is not working for you as required you can claim for a full refund. Refund requests received within 30 days purchase date will be accepted. Some restrictions may apply.


Q3. If we represent a web development company, can we get a discount on your products?

Ans - Yes, SunArc offers a partnership program for Web Development Companies, Magento Service Companies, Magento Developers as well as Web Marketing Agencies, Magento Solution, Partners, Associates, Industry Partners, and Magento Hosting Partners. Please Contact us for more details.


Q4. Is Technical Support included with my purchase?

Ans - Yes, we provide tech support with every purchase. Before adding a product to your shopping cart, you can select the duration you would require the support period. You can also reach out to our Technical Support from Monday to Friday from 9:30 to 6:30 (IST) Support Email.


Q5. I have an excellent idea that I want to implement, can SunArc help?

Ans - Sure, we are always open for discussions with our valued clients. Please contact our Sales Team to describe your project and get a free quote Sales Contact.


Q6. How can I install SunArc Magento extension?

Ans - If you are unable to install extension we are here to help. Feel free to contact us for any installation-related troubles.


Q7. How can I download updates to your extensions? Are they free?

Ans - Updates & upgrades of our Magento extensions are covered by your support period. Within your active "Support & Updates Period" - all updates and upgrades are free.


Q8. How can I upgrade my extension from Magento 1 to Magento 2?

Ans- Magento 2 platform is a completely different platform from Magento 1 with new code structure and architecture, new user interface, layouts & default themes. Thus Magento 1 extensions cannot be simply updated to fit Magento 2 requirements. Magento 2 extensions are not compatible with Magento 1 platform. Each Magento 2 extension is created from scratch. The amount of time needed to create the same Magento 2 extension is almost equal to the time spent on the development of Magento 1 extension.


Q9. Can I request an additional feature to be added to Suncartstore extensions?

Ans - Of course, you can submit a request for any additional feature which you think should be added to our extensions.


Q10. Can I customize your extension after installation?

Ans - Yes, you are free to customize our extensions after installation. Moreover, our code is 100% open code. Many of our extensions also come with sophisticated APIs and extended documentation for web developers.


Q11. Can I pay by PayPal without creating an account?

Ans - Yes, you can make the purchase without signing up on website and PayPal.


Q12. How can I extend the support period of an extension?

Ans - You get one-month free support however you can extend the support period by purchasing technical support service from our website.


Q13. How long can I get free updates?

Ans - SunCart provides Lifetime free updates for all the extensions.


Q14. What details do I need to provide to get the extension installed on my server?

Ans - We would require FTP and SSH credentials to install the extension on your server.

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