FAQ

All the Magento ecommerce solutions have been developed with the most refined Magento features and according to the best magento practices, to aim the splendid results at every magento store. Both merchants and developers will find a solution for one's individual needs. You will get all your questions answered by our loyal customer support, which will lead you through all the process of managing the extensions.

General Questions

1.) What payment methods are accepted at SunArc?

SunArc accepts Paypal and most credit and debit cards including Visa, MasterCard, American Express, Discover, JCB and Diner's Club.

In some cases we can also accept international and domestic wire transfers as well as domestic checks.

2.) What is your refund policy?

At SunArc we offer 30 Days Hassle-Free Refund Policy.

You can claim and receive a full refund for your purchase at SunArc Store within 30 days of purchase date.

Refund requests received:

  • 30 days within purchase date - will be refunded in the original form of payment.

Some restrictions may apply.

3.) If we represent a web development company,can we get discount on your products?

Yes, SunArc offers a partnership program for Web Development Companies, Magento Service Companies, Magento Developers as well as Web Marketing Agencies, Magento Solution Partners, Associates, Industry Partners and Magento Hosting Partners. Depending on the level of partnership you choose, you will be able to enjoy big discounts (20%-40%) on all Magento extensions.

4.) Is Technical Support included with my purchase?

Yes, we provide tech support with every purchase. Before adding a product to your shopping cart, you can select the length of your support & updates period. You can reach out to our Technical Support from Monday to Friday 9:30 A.M. to 6:30 P.M.

5.) I have an excellent idea that I want to implement, can SunArc help?

Sure, we are always open for discussions with our valued clients. Please contact our Sales Team to describe your project and get a free quote.

6.) How can I install SunArc Magento extension?

If you are unable to install extension we are here to help.Feel free to contact us for any installation related troubles.

7.) How can I download updates to your extensions? Are they free?

Updates & upgrades of our Magento extensions are covered by your support period. Within your active "Support & Updates Period" - all updates and upgrades are free.

8.) How can I upgrade my extension from Magento 1 to Magento 2?

Magento 2 platform is a completely different platform from Magento 1 with new code structure and architecture, new user interface, layouts & default themes. Thus magento 1 extensions cannot be simply updated to fit magento 2 requirements. Magento 2 extensions are not compatible with Magento 1 platform. Each Magento 2 extension is created from scratch. The amount of time needed to create the same Magento 2 extension is almost equal to the time spent on the development of Magento 1 extension.

9.) Can I request an additional feature to be added to Plumrocket extensions?

Of course, you can submit a request for any additional feature which you think should be added to our extensions.

10.) Can I customize your extension after installation?

Yes, you are free to customize our extensions after installation. Moreover, our code is 100% open code. Many of our extensions also come with sophisticated APIs and extended documentation for web developers.

11.)Unable to get your Answer! Feel Free to Connect with us.

Please note, when modifying the code, make sure to backup your website as SunArc do not carry any responsibility for the damage made to the extension during modification by the Client or a Third Party.


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