The helpdesk app is useful for generating and managing tickets raised by the users. This is the best solution for all your helpdesk needs. Users can raise tickets, follow up with them and also they can escalate the issue. The plugin displays the stage - Open, Pending, Closed for the users.
For specific nature of tickets.
Customize the email templates.
Help desk Team and help desk Stages.
User Role and Permission:
Helpdesk User roles and permissions.
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